Service status
Sample metric
AI-powered Omnichannel Customer Experience Platform
Every Conversation. One Intelligent Platform.
Social, WhatsApp Business, web live chat, CRM, and voice in one workspace. The screen below is a sample — use the rail and cards to move through the product.
Sample data · click to explore
Channel summary
WhatsApp, sosyal, web, santral
Program summary
PostsPlannedCustomersMessagesAgents
Channel summary
FacebookInstagramWebWhatsAppBusinessTelegramLive
Quick access
Is a sea-view room available tomorrow?Guest · sample
A standard sea-view room is free tomorrow. I can send a booking draft if you approve.AI draft
How many seats are left on this weekend’s Bodrum tour?Guest · sample
Four seats remain on Saturday. I can pass this to sales.AI draft
Where is my order?Customer · sample
The shipment is in transit. Should I send the tracking number?AI draft
Ready (ext. 1000)
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Step 1 · Business
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Business outcome
Turn scattered channels into a sales and service operation
Exemeta keeps the request, scales the team, and ties every conversation to the customer behind it.
Stop losing the request
WhatsApp, Instagram, Facebook, Telegram, web live chat, and phone share one inbox. Assignment and handoff stay on the same screen.
Grow the team with AI
Frequent questions get a draft. Complex requests go to an agent. Automation follows your rules and connected systems.
Hand the opportunity to sales
Tags, segments, and history put booking, order, and appointment demand in front of the right team.
How it works
From message to resolution
Agents and AI share one operation, under the rules you define.
Channel in
Requests arrive via WhatsApp, social, web live chat, or phone.
AI evaluate
Intent is understood; knowledge or a booking integration supplies fresh data.
Reply or handoff
Fitting requests are answered. Complex ones go to an agent or sales.
Track and report
CRM history updates. Response time, volume, and team performance stay visible.
Control
AI prepares the reply. The decision stays with you.
Frequent questions get a draft. Complex requests go to a person. What reaches the customer follows your rule and the channel’s own terms.
Draft
A reply is suggested. Automatic sending runs only in the cases you define.
Handoff
Bookings, orders, and complaints move to the right team. Ownership of the thread is visible.
Record
Tag, history, and channel stay on one customer card. Reports follow the accounts you connect.
Why Exemeta
Not only a chatbot. Not only a social tool.
Messaging, AI, CRM, and voice sit in one operation. Whichever channel the customer uses, the conversation continues in one place.
WhatsApp
Instagram
Facebook
Telegram
Web Live
WebPhone
- Roles and accessTeam permissions, ownership, and agent-to-agent handoff.
- Human and AIAuto-reply, a suggested draft, or a handoff when a person should take over.
- IntegrationsCRM, ERP, booking, commerce, and your own data services — where a connection exists.
- ReportingChannel volume, response time, conversation state, and campaign metrics.
- Data responsibilityAccess, retention, and a KVKK/GDPR approach defined with your policy.
Teams
Sales, support, and leadership see the same thread
Each team works from one inbox. AI stays inside the limits you set, and the opportunity or the hard case reaches the right person.
Tie the request to revenue
Booking, order, and appointment questions are tagged and land with the sales queue.
Draft first, then hand off
Frequent questions get a draft. An agent claims the thread or transfers it.
Publishing and campaigns together
Social content, WhatsApp campaigns, and surveys. Sending depends on consent, templates, and platform rules.
Which channel, which team
Volume, response time, and conversation state show on the panel. Figures follow the accounts you connect.
Questions
Clear before you buy
What the product is, where AI stops, which channels connect, and how campaigns and data are handled.
Is Exemeta a chatbot?
No. Inbox, AI, social, WhatsApp, CRM, and voice sit in one operation. A chat assistant can be one part of that, not the whole product.
Does AI message customers on its own?
Under your rules it drafts, replies in defined cases, or hands the thread to a person. Complex requests stay with the team.
Which channels share one screen?
WhatsApp, Instagram, Facebook, Telegram, web live chat, and phone. What is live depends on the accounts you connect.
Do campaigns reach everyone?
No. Sending is limited by consent, contact preference, template eligibility, and the channel’s own rules.
How are data and privacy handled?
Access, retention, and a KVKK/GDPR approach are defined with your policy. This site does not claim a certification or a hosting country.
Company
You can see who you are talking to.
Exemeta is a Comnex Technology product. Demo, phone, and WhatsApp use the same line. Scope is set with your channels and your team.
- Productwww.comnex.ai
- Emailinfo@exemeta.com
- Phone0242 255 07 62
- WhatsApp0242 255 07 62
- AddressIFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
See the whole conversation operation in one platform.
Request a demo. We will map Exemeta to your channels, team model, and integration needs. Review pricing.
- The channels you use and how the team is organized
- Which scenarios AI answers, and which it hands off
- The scope of any CRM, booking, or commerce connection you already have